In response to the current COVID-19 pandemic, our office is closely monitoring the guidance and recommendations of Governor Gavin Newsom and the State of California, the California Department of Public Health, the Centers for Disease Control and Prevention (CDC), and the Monterey County Health Department in order to minimize the spread of the SARS-CoV-2 virus (the virus that causes COVID-19). As such, we have adopted guidelines and protocols for our office to ensure the health and safety of our patients, staff, and community as a whole. Please be patient with us as we navigate this ever-changing and challenging healthcare environment.
The following roadmap is designed to educate you about our protocols and to help make your visit with us as smooth and safe as possible.
Before You Leave Your Home…
New Patients: Please download, print, and complete our Patient Registration Packet before you arrive. Bring the completed packet with you to your appointment. The packet can be found by clicking here. You can review our Notice of Privacy Practices by clicking here. If you do not have access to a printer, we will be glad to send the packet to you or you can come pick one up. Please note, your appointment may need to be rescheduled if you arrive without your packet.
Please reschedule your appointment if you are experiencing any of the following symptoms: fever, cough, breathing difficulties or shortness of breath, flu-like symptoms (e.g. chills, aches, sore throat, etc.), or sudden loss of taste or smell. Also, please reschedule if you have or believe you have been exposed to an individual known to have COVID-19 within the last 14 days.
Please bring a face mask or cloth covering with you. A face mask or cloth covering must cover the nose and mouth. Properly wearing a face mask or cloth covering is required to enter our office.
Only scheduled patients are allowed in the office (unless the patient is a minor or requires the assistance of a caregiver). Please leave family members and friends at home to help us maintain proper social distancing.
At this time, walk-ins are not allowed. Please schedule an appointment prior to arriving. If you should arrive without an appointment, we will be glad to make you a return appointment. Often, these appointments can be made for the same day.
When verifying your appointment, we will ask you screening questions. Your appointment will need to be rescheduled if you answer “yes” to any one or more of these questions. The questions are as follows:
Have you or has anyone in your household been diagnosed with COVID-19 in the last 14 days?
Are you or is anyone in your household currently under COVID-19 related quarantine, or should you be under COVID-19 related quarantine as defined by state or county mandate?
Have you or has anyone in your household traveled more than 150 miles outside the county in the last 14 days?
Have you or do you believe you have been exposed to an individual with a known case of COVID-19 in the last 14 days?
Are you currently awaiting the results of a non-routine COVID-19 test?
Do you have a cough, breathing difficulty, a fever, a sudden loss of taste or smell, or do you have any other flu-like symptoms, including chills, body aches, or sore throat?
When You Arrive…
In order to control traffic into and out of the office, and to help facilitate the screening of patients before they enter, the front door to our office will be locked. Please call us when you arrive (preferably before you enter the building). If a cell phone is unavailable, please knock on the door. A staff member will answer shortly.
Before entering our office, your temperature will be taken with a non-contact thermometer. Patients with temperatures equal to or greater than 100.0oF will be rescheduled and encouraged to contact their primary care physician.
Again, we will ask you the same screening questions we asked when verifying your appointment (see above). Your appointment will need to be rescheduled if you answer “yes” to any one or more of the questions.
To maintain proper social distancing, only four (4) scheduled patients are allowed inside the office at any given time (unless accompanied by a parent or caregiver). The maximum number of people per area is as follows:
Waiting Room: One patient
Exam/Pretest Rooms: One patient
Dispensary: Two patients
If the office is at capacity (see above), please wait in the hallway, outside, or in your car. Stay at least six (6) feet (about two arm’s length) from other people to maintain proper social distancing. This distance has been marked in the hallway with blue tape. If you wish to wait outside or in your car, please provide your cell phone number and we will call you when we are ready for you.
To help facilitate traffic flow through the office, and to better educate you about our protocols, please be aware of and read posted signage in and around the office.
Please disinfect your hands with the provided hand sanitizer upon entering.
Once inside, we will try to make your flow through the office as seamless as possible. Please do not loiter or stand around in common areas. Please do not enter office areas without a staff member accompanying you. As always, do not go into restricted areas.
In the Pre-Test Room(s)…
Please avoid touching equipment and tables unless instructed to do so, or unless absolutely necessary (e.g. to stabilize a fall, etc.).
A staff member may need to come close to you when performing your tests. Try not to talk during these tests to lessen the chance of respiratory droplet release. Please warn staff if you are about to cough or sneeze. Staff members will be wearing masks. Face shields (in addition to the masks) or eye protection are available to staff members, if needed.
In the Exam Room…
Please avoid touching exam equipment and tables unless instructed to do so, or unless absolutely necessary (e.g. to stabilize a fall, etc.).
In order to perform an eye exam, the doctor will need to sit close to you (within the six-foot social distance). He will be wearing a surgical-grade mask. An additional face shield is available for him to wear if necessary or if you desire.
When assessing prescriptions, it is common for the phoropter to fog up when you’re wearing a mask. If this is the case, hypoallergenic medical tape will be provided to help seal the top of your mask and to help minimize moisture escape.
In the Dispensary…
Please avoid touching frames on the dispensing boards. Our staff will be glad to retrieve frames for you to look at and try on. You are welcome to try on as many frames as you like. All frames will be sanitized once you are done.
A staff member may need to come close to you when taking measurements on your frames. Staff members will be wearing masks. Try not to talk during these measurements to lessen the chance of respiratory droplet release. Please warn staff if you are about to cough or sneeze. Staff members are instructed to wear face shields (in addition to their masks) or eye protection, if needed.
Preparing to Leave Our Office…
Please avoid paying by cash or check, if possible. When using the credit card machine, insert or swipe your card, taking care not to touch the machine. If a PIN code is required, the keypad will be covered with plastic wrap and discarded upon completion. It is not necessary to sign the transaction receipt.
Disinfect your hands with the provided hand sanitizer before exiting the office.
Walk-Ins and Pick-Ups…
At this time, unannounced walk-ins are not allowed. Please schedule an appointment prior to arriving. If you should arrive without an appointment, we will be glad to make you a return appointment. Often, these appointments can be made for the same day.
Should you need to pick-up a prepaid item that does not necessitate coming into the office (e.g. glasses that don’t require adjustment, contact lenses, vitamins, etc.), please wait in your car and call our office. If time permits, we will be glad to bring your item(s) to your car.
What We Are Doing to Help Minimize the Risk of Transmission
Patients are scheduled in such a way as to maintain proper social distancing, to avoid exceeding the maximum number of patients in the office at a given time, and to help patients navigate the office in a smooth and efficient manner.
Furniture has been rearranged to help maintain proper social distancing.
All counters and tabletop surfaces, shared equipment (e.g. pens and clipboards), fixtures (e.g. door knobs and faucet handles), and exam equipment are disinfected regularly and after each patient encounter.
Frames are disinfected after each patient use.
Physical barriers (i.e. acrylic sneeze guards) have been installed on some tables and counters and on some exam equipment.
Staff members are required to wear face masks or face coverings in the office full-time. Gloves and face shields are provided to staff if needed.
Staff members are educated on proper and frequent handwashing protocols, including using soap and hand rubbing for at least 20 seconds, per CDC guidelines.
Staff members are screened in the morning before entering the office. Temperatures are taken and staff are asked the same COVID-19 related screening questions as our patients.
Staff members are instructed to stay home if they exhibit COVID-19 symptoms, have been exposed to someone with COVID-19 within the last 14 days, or fail the morning screening.
Office logs are maintained regarding patient and staff screenings.
Signage is posted in and around the office in order to educate patients and staff regarding proper social distancing protocols, hand washing protocols, and face covering requirements.
Patient flow through the office is strictly maintained and enforced. Loitering inside the office is prohibited.
Our protocols and guidelines will be constantly evaluated and updated to reflect the changing needs of the office, the changing recommendations of health-related organizations (e.g. CDC, Departments of Health, etc.), and the changing landscape of the healthcare community.
If you should have any questions, please feel free to ask a staff member or call us at (831) 375-5184. Thank you for your patience and understanding during these challenging times.
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505 Lighthouse Avenue #101
Pacific Grove, CA, 93950